Get your subscription, then check the actual exit
No email address required—just use a username and password to get started. Get your subscription and client links from the user panel; client access is managed there according to your plan status. Supports Windows / macOS / iOS / Android / Linux, with unlimited simultaneous devices. Rules and network conditions may vary between devices, so check each one separately.
Import your subscription, select a route, and confirm that your client shows a connection. Then check the exit IP and DNS to verify the actual path, and complete a real task in your target app. A connection icon shows the client’s status; it does not confirm that every app’s traffic uses the selected exit. For setup, see the getting started guide. For app-specific checks, read the exit IP and DNS check guide.
Troubleshoot Based on the Scope of the Problem
If all websites are having trouble, first check your local network, client connection, and subscription status. If only one service fails, check its region requirements, app rules, and any message from the platform. If another route in the same region works, keep it as an option and note the failing route name and circumstances for follow-up.
Don’t share your subscription URL, account password, or credentials visible in full screenshots. When contacting support through a user panel ticket, include your device platform, access network, selected route, target app, and any error message. These details help narrow down the issue; one failed connection does not mean an entire region is unavailable.
Keep Routes Up to Date Alongside Your Plan
If routes in your subscription change, use your client’s subscription update feature, then check that your usual and backup routes are still listed. A saved route name may refer to an entry point that has since changed, so use the updated list. Your subscription link is an account credential—don’t post it on public websites, in chat groups, or in shared documents.
Monthly subscription data resets each month on the activation date. Mid-cycle upgrades are prorated by the remaining days; data add-ons stay available until used and never expire. If service suddenly stops working, check your plan and data status in the user panel before assuming it’s a route issue. See the full plan details to compare options. This service offers a 7-day no-questions-asked refund; see the refund policy for how to request one.