Refund Policy

Refund Window and Commitment

You can request a full refund without giving a reason within 7 days of your first payment.The refund window is based on the successful payment time of your first paid order. Submit a ticket within the window and state that you are requesting a refund. Providing order details and discussing the request later will not change the original submission time.

You do not need to explain your experience or connection issues when applying within the window. Requests made after the window, as well as other orders for renewals, additional data packages, or upgrades, do not automatically reopen the refund window for the first payment. For these transactions, list the relevant orders in your ticket so support can confirm what applies.

Eligibility and Order Checks

The full refund commitment above applies to requests for a first payment submitted within the refund window. You can request a refund if the connection does not meet your expectations, your device needs have changed, or you no longer need the service. Troubleshooting is not required first.

Orders that were not successfully paid, have been canceled, or have already been refunded have no remaining payment to return. For duplicate payments or amount discrepancies, provide the relevant transaction records so the team can distinguish a subscription refund from a payment issue.

Unusual data usage, usage beyond your plan allowance, or an account that may have breached the terms of service requires a review of the order, account, and relevant records. This policy does not set additional usage deductions, and the fact that data has been used does not automatically exclude a refund within the window. If handling the request involves an account restriction, the relevant terms and review findings should be explained.

How to Request a Refund

1. Sign in to the user panel, open the support ticket page, and clearly state your refund request.
2. Provide your account username, order number, payment time, payment amount, and payment method. If there are multiple transactions, list each order that needs to be checked.
3. Provide any necessary payment documentation in response to the ticket, then confirm the refund scope and handling outcome in the same ticket.

Redact personal information unrelated to the order from payment screenshots. Do not submit your account password, subscription link, or sensitive information from your payment credentials. No email address is required; you can access your account with your username and password. If you cannot sign in, check the account recovery options on the login page and keep your original order records.

Payment Returns and Status Updates

Refunds are returned to the original payment source through the original payment channel whenever possible. Order verification, initiating a refund, and receiving the funds are separate steps. Even when a ticket shows that the return has been initiated, check the transaction record in your payment account to confirm receipt.

Processing and settlement by the payment channel affect when funds arrive, so this policy does not promise a standard arrival time. If you have not received the funds, ask for a status update in the original ticket and include the relevant order number. If needed, ask support for refund transaction details you can verify; avoid submitting duplicate requests that could split the records.

Special Payment Methods and Follow-up

MeveVPN supports Alipay / WeChat Pay / USDT. Alipay and WeChat Pay orders are generally returned through the original transaction route. If the channel cannot return the payment that way, confirm an available option through a support ticket. Do not send funds directly to another payment account that has not been verified.

USDT transfers are returned differently from Alipay and WeChat Pay payments. To request a return, confirm the original transaction record, network, and receiving address in a support ticket, then verify the amount and proposed handling. An incorrect address or network may prevent the funds from being received, so check the details carefully before confirming.

A refund may affect the plan benefits associated with the order; any changes should be explained in the support ticket. Monthly subscriptions and data packages that never expire use different billing methods, and a refund should not be treated as an expiration settlement for a data package. For other account usage rules, see the Terms of Service. For information about how request details are handled, see the Privacy Policy.