For account, connection, billing, or refund issues, submit a ticket through the user panel. Your issue and follow-up replies stay together, making it easy to add details and track progress.
Open a Ticket Go to User PanelThe user panel ticket system is currently the only available contact option. No public email address or Telegram account is available, so this page does not list unverified contact details.
For subscription status, payment checks, connection issues, or refund questions, sign in and submit a ticket. You can add more details in the same ticket.
Response times: No fixed response time is published on this page. Return to the user panel to check for a reply; a successful submission does not mean your issue has been resolved.
Open the Ticket PortalEmail is often useful for detailed explanations and sharing information. MeveVPN does not currently provide a public contact email address. Please submit your request through the ticket system instead.
Response times: This channel is not currently used for support requests, and no response time is available.
Instant messaging is often useful for quick questions. MeveVPN does not currently provide a public Telegram contact account. For account-related issues, submit a ticket through the user panel.
Response times: This channel is not currently used for support requests. Please refer to the conversation in your ticket.
Include your platform, the status shown in the client, the name of the selected route, and the full error message. Say whether all apps are affected or just a particular website or app.
Include when the issue occurred, your network environment, and what happened after switching routes. This helps identify whether the cause is your local network, client settings, or the destination service.
Include the plan you selected, the order status, and the payment method. If a payment needs to be checked, provide the order number from your user panel and a payment receipt with unrelated personal information obscured.
Payment methods include Alipay / WeChat Pay / USDT. Do not send your account password, subscription link, or other access credentials as verification materials.
MeveVPN offers a 7-day no-questions-asked refund policy. Include the relevant order and your refund request in the ticket so the order can be checked and your request processed.
For eligibility and process details, read the refund policy. Refund processing time and support response time are different; refer to the actual handling record for updates.
Read the Refund Policy →Before sharing screenshots, obscure passwords, subscription links, access tokens, and unrelated payment details. A subscription link is an account credential; do not share it publicly. For follow-ups on the same issue, reply to the original ticket to keep the full context together.
After submitting, return to the ticket page and make sure your issue appears in the list. Open the relevant ticket to check for replies. If you need to add screenshots or troubleshooting results, update the original ticket rather than splitting the same issue across unrelated tickets.
No fixed response time is published on this page. Requests involving order checks, reproducing connection issues, or refund processing may require additional information. While you wait, note any changes to your setup and the exact error. When you receive troubleshooting steps, report what happened after trying them.
If the issue is resolved, update the ticket with its current status. If it happens again, explain what has changed since last time, such as a different network, an updated client, or a new route. This helps with further troubleshooting.
If you already have an account, sign in to the user panel and open the ticket page. If you cannot sign in, check your username and password and note any error shown on screen. See the complete guide for account instructions. No other public contact options are available on this page.
Read the Complete Guide →No email address is required. You can get started with a username and password. Keep your account details safe; ticket replies are available in the user panel, so do not expect a notification at an unlinked email address.
First, confirm your local network can access common websites. Then check your plan status in the user panel and the error shown in the client. Make sure your subscription has been imported and that the selected route and app rules are as expected. If the issue persists, include your findings in a ticket.
Read the Getting Started Guide →